“Digitized isn’t modernized,” noted new Federal CIO Greg Barbaccia in a recent LinkedIn post. Here he advocates for an upgrade to the U.S. government’s approach to modernization. He argues that while agencies have replaced paper processes, they have largely replicated legacy processes in a new medium without re-engineering workflows. Thus, he calls for shifting from substitution to transformation.

Introducing the Product Mindset for Digital Transformation

That’s a process that goes beyond automating repetitive tasks. In the AI era, it means making data actionable, enabling collaboration and accelerating decision-making, changing behaviors alongside tools. That’s why Karsun uses a product mindset throughout the modernization process. Our teams consider not only project requirements but how users will interact with the modernized system. In fact, with 15+ years delivering software, cloud, and data solutions we have identified several key ways using this mindset enables digital transformation at a level expected by government decision makers.

The benefits of using a product mindset for digital transformation.

• Uses human-centered design (HCD) principles from the beginning. This ensures teams build using functional requirements that consider not only system structure, but user behavior and experience.
• Cloud native solutions, such as those built on microservices, enable secure, adaptable architecture empowering teams to adjust to changing requirements meeting future demands. 
• Applying HCD principles, a product mindset considers the experience of the teams seeking advanced analytics and business intelligence solutions to generate insights and make data driven decisions. This brings fresh data streaming and self-service enhancements, reducing the time to insights from weeks and months to hours and days.

Moreover, each of these benefits not only improves system performance, it limits future rework by addressing potential challenges early while providing the flexibility to adapt to future needs.

AI-Accelerated Digital Transformation

The AI era demands this approach. To be prepared for the agility gains from AI, government agencies and other large enterprises may need to consider using AI to accelerate the transformation to the new systems and processes available as a result of this revolutionary technology.  

We continuously enhance our ReDuX AI-powered modernization platform to accelerate this process. Unlike platforms that automate business rule extraction and transformation, ReDuX AI agents analyze system structure and behavior. After generating a comprehensive blueprint of the legacy system, we generate requirements that address user behavior. With the flexibility that comes from AI instead of automation, agile teams can reimagine their legacy system functionality, adding enhancements. Its transformation agents take inputs from human design teams and solution architects, generating modern, production ready code that satisfies these new functional requirements.

And these agents learn as they complete each functional slice of the modernized application. As the agile team engages in continuous, ongoing feedback with system stakeholders, improving both agents and human team members’ understanding of user needs improve together. Its AI-powered digital transformation that enhances rather than hinders human-centered design.

That’s not all, we found we can actually use AI for process improvement. In fact, our experts spoke on this topic at the annual CMMI conference in Phoenix, Arizona in 2024. For one customer that netted 4 times faster project delivery with double the improvement in code quality. This success is shared in a recent AWS Case Study. This data-driven approach, built on mature, intelligent AI solutions, is in part why Karsun was appraised at CMMI Level 5 (DEV) for a third time. 

At Karsun we know the power of a mindful approach to digital transformation. This product mindset, now supercharged by AI, is integrated into every aspect of our modernization process.
For more on our approach, discover why our Head of Experience told the Federal Tech Podcast modernization teams need to move on from “checking the box” on customer experience to creating processes that result in true transformation. If you’re ready to start your digital transformation journey today, connect with our team.

Experts from the Karsun ReDuX team recently joined the Fed to Fed podcast. Badri Sriraman and Judewin Gabriel joined Zack Schwartz, former CIO for the U.S. Department of Commerce, and Susan Sharer, CEO of GOVTECH CONNECTS and host of the Fed to Fed podcast. In this new episode, they discussed the use of artificial intelligence agents for rapid modernization. That includes legacy system challenges, overhyped AI, and crafting effective solutions given operational challenges.

An Urgent Need for Rapid Modernization

As they observe, the need for modernization is pervasive across government agencies. Driven by an expectation for faster, more robust, and bigger and better capabilities, today’s agencies demand speed and efficiency. Meanwhile, public expectations, shaped by advancements seen in the news, push government organizations further.

At the same time, federal leaders must balance the rise of overhyped AI solutions. These may not be fully vetted, lack support and fall flat in production environments. How then can systems integrators build trust while providing the rapid modernization solutions government agencies need?

ReDuX: The AI-First Modernization Platform Answer

To meet this demand for efficiency, agility, and accuracy, Karsun Solutions developed ReDuX, an AI-first platform that rethinks how modernization happens. It brings rapid modernization to legacy systems that have evolved over decades and often lack institutional knowledge. Even though this complexity increases risk, ReDuX moves beyond manual assessments to provide transparency and generate high quality, production ready code that requires less rework, speeding time to delivery.

How ReDuX Enables Rapid Modernization

• Multimodal AI agents build knowledge graphs from various inputs, including source code, documentation, schema information, and system demonstrations.
• Agents extract logic (APIs, batch jobs, user flows, calculations) and convert it into human-readable summaries, backed by citations.
• Agile teams review and assess legacy domains, then uncover user behaviors, business rules, data flows, and system architecture.
• Agents and teams translate business requirements into Given-When-Then (GWTs) for behavior-driven development (BDD). 
• Teams reimagine the modernized systems, generating new software capabilities while preserving required functionality and supporting automated testing, ensuring functional equivalence between old and new systems.
• Teams then mobilize agents that take this information and other inputs as they generate purpose-fit, production-ready code.

The result, two times reduced effort, two times improved quality, and four times reduced time to implementation. Moreover, ReDuX takes several steps to improve the trustworthiness of the outputs produced by its AI agents. That includes using human-in-the-loop to validate outputs, automated reprocessing, implementing formal methods that specify software behavior, and active learning. If mistakes slip through, the system enables teams to trigger automated reprocessing based on feedback, making the blueprint agents smarter and more reliable over time.

The Next Evolution: Autonomous AI Agents

Karsun Solutions has a 15-year history of large-scale modernization work for federal agencies, and Redux emerged from this experience. Now the ReDuX team is applying that experience by evolving their platform to use the latest technological development. Autonomous AI agents link together forming a digital workforce capable of handling everything from product user stories to technical and production tickets. These agents learn from feedback, adapt to priorities, and collaborate like a real team. This enables precise, focused micro tools and facilitates moldable development.

Listen to the podcast for a deep dive into their process. Ready to get unstuck? Connect with our team to start your AI-powered rapid modernization journey.

Whether cultivating stakeholder relationships effectively, going the extra mile while gathering detailed business requirements for a complex project, or leading technical transition teams, working with experts opens the door to new process efficiencies and cost savings. That expertise includes not only technical expertise, but a deep understanding of the importance of mission-critical systems to government agencies and their constituents. From start to finish, Karsun team members are trusted by public sector agencies for their expertise. 

Customer Success with Karsun Cloud Experts

No where is this clearer than during our recent quarterly employee awards celebration. At that event, one Karsun team member was recognized for her work securing savings for one of our agency customers. As part of our engagement, she performed detailed analyses of 72 AWS accounts. In doing so, she identified a significant potential annual cost reduction by introducing targeted efficiency improvements and infrastructure optimizations. That includes server rightsizing, identifying idle resources, and utilizing AWS Savings Plan and Instance Scheduling. As a result, the team successfully recovered 25% in annual savings for their customer!

Partnering with Cloud Experts

This is one of many examples of our efficiency-driving approach to enterprise modernization. Karsun is an AWS Advanced Services Partner with Migration and Modernization, DevOps, and Government Competencies. To earn each of these designations, Karsun teams delivered multiple customer engagements in each category using industry best practices. These approaches create both cost savings and process efficiencies. Its software development methodology has been assessed at CMMI Level 5 multiple times. This is the highest level maturity appraisal and indicates Karsun’s commitment to using a data driven approach to improving its software practice.

Selecting a Cloud Partner

There are numerous benefits to working with cloud experts experienced in delivering modernization solutions for mission-critical systems. These are some of the best reasons to choose a partner with proven performance and expertise:

1. For complex engagements, connect with partners that have demonstrated technical proficiency and success in specific domains such as: AI/ML, Migration and Modernization, DevOps/DevSecOps, Data Modernization, DataOps, and Government. If they hold a certification like an AWS competency, they have passed a rigorous audit of their architecture, customer references, and staff certifications.
2. Certified partners bring faster time to value. In order to complete industry certifications and appraisals, systems integrators (SIs) must bring repeatable frameworks, accelerators, and automation that reduce risk and speed up delivery. For instance, Karsun’s in-house Innovation Center has teams dedicated to this goal via its Modernization Toolkits. This is especially valuable for cloud migrations (Cloud Runways) and application modernization (accelerated via the ReDuX AI-powered modernization platform and GoLean agile platform.)
3. SIs with strong technical partnerships provide alignment and co-sell support.These partners often work closely with their respective account teams. That also means they may have additional access to incentives and accelerators. For instance, Karsun’s AWS Migration and Modernization Competency provides access to Migration Acceleration Program (MAP) resources.

Public sector and mission driven leaders should choose a partner with strong expertise when modernizing a mission-critical or regulated workload or modernizing complex legacy systems (e.g., COBOL to microservices). Doing so ensures they will bring best practices, support organizations navigating funding programs or go-to-market support, and engage experts to find cost-savings and efficiency gains. Connect with our experts to learn more.

As we enter the fourth quarter of a turbulent federal technology market, our Karsun experts are adapting to meet the evolving needs and missions of our agency customers. At the same time, meeting the demand for artificial intelligence enabled tools, our Karsun Innovation Center developed ReDuX, a comprehensive, end-to-end AI-accelerated modernization platform for the entire software development lifecycle. Today, as we close out the first half of 2025, we summarize some of the insights shared by experts in our Innovation Center and from our teams serving our U.S. government partners. 

Bringing Thought Leadership to the IT Industry

Karsun thought leaders joined the AWS Mainframe Modernization Forum, the Federal Tech Podcast and other forums to share their experience with our ReDuX platform. In short, they observed, government modernization faces significant challenges from shrinking workforces and reliance on decades-old, mission-critical legacy systems which are difficult to maintain and often lack up-to-date subject matter expertise as veteran employees retire. This directly impacts federal customer experience, with only 23% of Americans finding federal services easy to navigate. 

At these events, these Karsun experts revealed their ReDuX AI-powered modernization platform offers a crucial solution by deploying a digital workforce of AI agents. These agents effectively become Subject Matter Experts (SMEs) for legacy systems, blueprinting their architecture and converting intricate code to modern cloud platforms. This approach dramatically benefits development teams by accelerating complex migrations, enhancing code quality, and reducing costs, allowing human teams to focus on strategic, high-value work. 

Ultimately, ReDuX aims to make federal services more usable, faster, and lead to more satisfied customers.

New Insights at Innovation Town Halls

In addition to our thought expertise at industry events, our experts currently working on real-world modernization engagements shared their experience at monthly Innovation Town Halls. We shared some of the insights from these experts on LinkedIn and in recent blogs. 

That includes describing how Karsun innovates quickly while ensuring high-quality delivery. For instance, we shared how Karsun uses artificial intelligence to drive process improvement and ensure data privacy. ReDuX AI is central to this, enhancing productivity by 22.5% for mainframe modernization. For instance, ReDuX addresses code parsing challenges early then generates production-ready code faster than human teams. Karsun’s approach also integrates AI for human-centered design (HCD) and can enhance organizations’ Zero Trust Architecture posture. This comprehensive approach is underpinned by an innovation culture prioritizing cross-functional collaboration and strategic investment in the right technology and processes.
Whether internally at Karsun Innovation Town Halls or at industry events, insights from Karsun leaders support the adoption of emerging technology with the support of trusted exports. Whether you are seeking new frontiers with AI or seeking new methods to accelerate your modernization journey, contact Karsun to get started today!

At Karsun Solutions, culture and technical excellence go hand in hand. Government agencies and enterprise organizations rely on Karsun not just for innovation, but for consistent delivery of high-performance software, secure and scalable cloud architectures, AI-powered workflows, and actionable data solutions. Behind that technical strength is a culture recognized repeatedly as one of the best in the industry.

Doing Extraordinary: Culture That Enables Elite Execution

Most recently, the IT modernization company was named a Technology Industry Top Workplace. Since its founding, it has received repeated recognition for innovation, growth, and culture. That includes regional and national awards.

2025 alone, Karsun earned:

• Technology Industry Top Workplace
• Washington Post Top Workplace
• USA Today Top Workplaces
• Culture Excellence Awards in Innovation, Leadership, Purpose & Values, and Work-Life Flexibility
• Washington Business Journal Largest Government Technology Contractors
  

With these awards Karsun demonstrates that its environment empowers its teams to grow in their careers. In turn Karsun supports them as they deepen their expertise and deliver advanced modernization solutions aligned to agency missions. This people-centered approach is at the core of its “Find Your Next” workplace culture motto.

In short, for over 15 years Karsun team members have taken up the challenge to be greater, do extraordinary and empower its customers to modernize for every next. Below is a comprehensive list of their accomplishments.

Comprehensive Summary of Culture & Workplace Awards

These consistent recognitions reinforce Karsun’s standing as an award-winning modernization partner.

Solutions Powered by Culture-Driven Expertise

With resources available such as those provided through its in-house innovation center,Karsun teams rapidly test, validate, and scale emerging technologies. This is an essential asset in expanding their capabilities to modernize mission-critical systems. With a culture built around continuous learning and experimentation, teams deliver custom solutions that defy legacy constraints.

Going deeper, Karsun nurtures expertise in four key areas: software development, cloud solutions, AI solutions, and data solutions. They have extensive expertise in areas such as acquisitions management, aviation, fleet management and grants management.

Karsun teams specialize in:

• Modern Software Development
  Agile, secure, scalable applications tailored for government missions. Karsun’s methodology is appraised at CMMI Level 5.
  Uncover modern software development
• Cloud Enablement & Optimization
  Boosted by its Cloud Runways toolkit, Karsun delivers migration, architecture, and governance across AWS, Azure, and hybrid environments.
  Explore cloud capabilities
• AI-Driven Modernization
  AI/ML solutions embedded in workflows to streamline federal operations.
  Learn more about AI solutions
• Enterprise Data Management
  From data lakes to paving the way for AI and ML solutions, unlock data value at scale.
  Discover data offerings

Why Government Agencies Trust Karsun

As a result of these resources, Karsun meets the demands of large, complex modernization initiatives. It has delivered on multiple $100+ million contracts. It currently serves agencies such as the General Services Administration and Federal Aviation Administration. Through its subsidiaries and strategic partnership it can also support engagements at the Department of Defense and state and local agencies.

Karsun’s Award-Winning Culture Brings Value to Government Agencies:

• Award-winning teams recognized nationally for innovation and leadership.
• Proven results across cloud, AI, software, and data engagements.
• Deep alignment to federal compliance, governance, and mission priorities.

Start your modernization journey with a partner that brings top talent, deep expertise, and a culture that delivers. Contact Karsun to learn more.

As agencies such as the Internal Revenue Service shrink workforces and adopt leaner operational models, resources to support large scale modernization efforts are increasingly constrained. It is under this strain that John Gilroy opens a recent episode of the Federal Tech Podcast recorded live at the AWS Summit in Washington, D.C. Karsun Co-Founder Kartik Mecheri joins John and former General Services Federal Acquisition Services (GSA FAS) Commissioner Alan Thomas for a discussion on AI, digital workforces and the future of government modernization.

As John observes, the landscape of federal technology is at a critical juncture. Imagine systems born in the 1960s, like COBOL, still running essential government operations, while the average federal worker was born almost two decades later! This generational gap, combined with a shrinking government workforce creates an undeniable need for modernization.

At the same time, government agencies face immense pressure to deliver better experiences for their customers while grappling with complex legacy systems and processes that have been perfected over decades. These systems, often mainframes, are not just old; they are mission-critical, meaning they cannot be simply turned off for upgrades. Modernizing them is, as John notes, akin to “doing a little upgrade while you’re flying the plane”.

The AI Imperative: Introducing ReDuX AI-Powered Modernization

Enter Artificial Intelligence, AI. Government agencies are increasingly interested in AI for modernization to pick up the slack from fewer personnel and improve service delivery. Karsun Solutions offers a powerful tool designed specifically for this challenge: ReDuX.

The ReDuX Modernization Platform Addresses Several Key Pain Points:

• Declining Subject Matter Expertise: As veteran employees retire, the deep knowledge of these legacy systems often walks out the door with them. Redux.ai aims to capture this expertise.
• Complex Migrations: Converting decades of intricate code and interactions into modern architectures within a tight timeframe (e.g., 40 years of work into a 5-year project) is a monumental task.

How ReDuX Transforms Modernization

Redux uses specialized AI agents to streamline the modernization process:

• Blueprinting Agents: These agents delve into legacy code, extract crucial information, and integrate it with user guides and demonstrations. The goal is for the agents to become the subject matter expert on the legacy system.
• Modernization Agents: Once the legacy system is understood, these agents can convert the code to run on modern cloud platforms like AWS or Azure. They ensure the new system adheres to the required architecture and security posture of the agency.

Karsun has successfully used ReDuX to migrate multiple mainframe COBOL applications and other legacy systems (like Visual Basic 6, VB6) to modern technologies. This approach can accelerate modernization by 4x and reduce costs by 2x, reducing key modernization tasks by months and even years.

The Rise of the Digital Workforce

A key concept driving this transformation is the “digital workforce”. This involves building digital equivalents or “digital assistants” for every role in the software development cycle. Imagine:

• An architect agent that understands your target architecture and generates diagrams, documentation, and security architecture.
• Agents for creating unit tests, generating code, or ensuring security compliance.
• Agents for business analysts to create user stories.

The idea is to empower agile teams with digital support allowing them to focus on strategic, high-value, creative, and innovative work. While managing human teams is a well-understood skill, managing these “agents” is a new frontier that the future leaders will need to master.

Looking ahead, experts predict that within a year, we will see more demonstrable examples of AI deployment with clear business benefits. Leaders will need to balance AI’s promise with risks. As they conclude their discussion, John, Kartik and Alan discuss strategies for mitigating AI hallucinations, improving accuracy and reducing security risks. They also discuss identifying technology partners with the strategic relationships required to effectively implement technology in the evolving environment.
For federal legacy systems the modernization journey is complex, but with innovations like Karsun Solutions and the ReDuX team, the path to a more efficient, agile, and secure government future is becoming clearer.

Tune in to the podcast to learn more or check out GoReDuX.ai

At Karsun Solutions, we’re constantly pushing the boundaries of innovation, especially when it comes to modernizing legacy systems. Our monthly Innovation Town Halls showcase how our experts use emerging technologies like automation and AI to solve real-world customer challenges. Recently, we had two insightful presentations that highlighted the power and versatility of our ReDuX AI-powered modernization platform in transforming complex legacy code using an AI code parser. That team recently summarized their findings on our GoReDuX Blog. Today we’re sharing their insights below.

Natural/ADABAS Modernization with ReDuX AI Code Parser

A common pain point for mainframe customers involves systems written in legacy Natural code with ADABAS. The desire to move away from these systems is driven by several factors, including proprietary software costs, workforce shortages and the fine-tuning required for proper system performance. 

While other modernization tools offer automations for refactoring or replatforming, they often fall short in providing deeper insights. Moreover, they do not lay the groundwork for future enhancements.

The ReDuX Solution

Karsun expert Eamon Cusic shared how his team addressed this. Using ReDuX, they developed a Natural parser capable of assessing both the syntax and semantic structure of the code The team utilized ReDuX Blueprinting agents to analyze user behavior, software module code, and VSAM database schema.

This enabled them to provide context within the VSAM, including crucial elements like core business logic, data flow, and screen flows. With ReDuX Blueprint citations, Eamon’s team could even examine exact window management subroutines, providing unprecedented clarity.

Conquering VB6 and Unsupported Third-Party Components

Raminder Saluja, an AI for modernization leader in our aviation practice, shared another critical challenge facing his customer. A vital legacy application faced obsolescence because its language and third-party components were no longer supported, making modifications and bug fixes nearly impossible. The looming threat? The application was anticipated to stop working with the next Windows update.

The ReDuX Solution

Raminder’s team needed a tool for rapid modernization. ReDuX proved to be the solution, not only capable of parsing VB6 code but also validating requirements and generating test cases as part of the modernization process. After leveraging the Blueprinting agents (like those used for Natural), Raminder’s team extended ReDuX’s VB6 parsing to its code companion code generation agent. The ultimate goal: migrate VB6 to a VB .Net application.

This approach dramatically reduced the modernization timeline. While traditional methods can take over a year, this ReDuX-powered effort is expected to be completed within a 6-month timeframe.

ReDuX: A Mature Framework for Any Legacy Language

What these case studies demonstrate is ReDuX’s incredible adaptability. Whether you’re dealing with Natural, VB6, Oracle Forms/Apex, or other legacy coding languages like COBOL, ReDuX provides a mature framework that allows for the addition of new parsers and libraries. Depending on the language’s complexity, a ReDuX AI engineering team can typically write new parsers in just 2-6 weeks.

Both Eamon and Raminder leveraged this mature process to tackle previously intractable code parsing problems, transforming challenging modernization efforts into achievable projects.

ReDuX empowers Architects, BAs, Product Owners, Designers, Developers, and Testers to achieve significant improvements. Connect with us to discover how ReDuX can tackle your legacy code challenges and accelerate your modernization journey!

What often appears to be “overnight success” is usually the result of years of strategic investment, learning from failure, and relentless perseverance. In the workplace, innovation doesn’t arise by chance—it’s cultivated through intentional effort, structured initiatives, and a culture that inspires people to imagine what’s possible.

Award-winning organizations don’t leave innovation to luck. They create environments where creativity flourishes and bold ideas are transformed into meaningful results. Here are some of the foundational strategies that drive innovation behind the scenes:

1. Encouraging Psychological Safety

One of the most powerful predictors of a high-performing team is psychological safety—the belief that it’s safe to take risks, speak up, and share unconventional ideas without fear of embarrassment or retaliation.

When employees feel secure, they’re more likely to voice new concepts, challenge the status quo, and support each other through trial and error. Innovation requires experimentation, and that means sometimes failing forward. A psychologically safe environment turns failure into feedback and fuels the kind of creative thinking that leads to breakthroughs.

2. Fostering Cross-Functional Collaboration

When people from different departments, roles, and backgrounds collaborate, they bring fresh perspectives and uncover unexpected solutions.

Organizations that encourage this kind of cross-functional synergy consistently outperform those that operate in silos. Collaboration fosters empathy, promotes knowledge-sharing, and sparks the kind of energy that drives change. Highlighted in Karsun’s previous blog post on collaboration and communication, which explores how a connected culture leads to higher-quality outcomes—demonstrating that the best ideas often emerge at the intersection of diverse experiences.

3. Investing in the Right Technology and Processes

True innovation requires the right infrastructure. That means not just having access to cutting-edge tools, but embedding smart processes that empower employees to do their best work.

Forward-thinking companies are constantly evolving their tech stacks and workflows to remove friction, boost efficiency, and open doors to new ways of thinking. These investments aren’t just about staying competitive, they signal to employees that the organization believes in their potential and is committed to enabling their success.

Building a Culture That Sustains Innovation

A thriving culture of innovation is never accidental. It’s a reflection of leadership choices, employee empowerment, and a clear vision of what’s possible. By prioritizing the employee experience—through trust, creativity, collaboration, and capability—organizations don’t just achieve recognition. They build workplaces where people are inspired to grow, experiment, and shape the future every single day.

Behind every award, milestone, or major leap forward lies a story of intention. Success, it turns out, is built in the quiet moments: brainstorming sessions, courageous conversations, and the unwavering belief that tomorrow can always be better than today.

This blog was written by Karsun expert Angela Brooks. Angela is Karsun’s Director of Talent. Connect with her on LinkedIn.

Learn how innovators and experimenters grow at Karsun then dive into the latest from our Karsun Innovation Center.

Lisa Hoover, Head of Experience and Design at Karsun Solutions recently joined John Gilroy and the Federal Tech Podcast. In this insightful discussion, they delve into the evolving Customer Experience (CX) landscape in the midst of rapid technological change.

Shifting from UX to CX

In their discussion, Lisa describes the evolution of focus from user experience (UX), which centers on digital product solutions, to CX, an all-encompassing approach to technology products. CX considers entire interactions a person has with an organization’s brand, throughout their entire relationship with that brand including solutions, services, and of course, the UX on an organization’s website. 

In the federal sector, there’s a growing awareness of CX. This was driven by previous executive orders on federal customer experience and service delivery. However, Lisa notes that initially, the focus was often on meeting requirements, simply “checking a box” for CX rather than truly embracing human-centered design principles.

The Legacy System Challenge 

A significant hurdle in improving federal CX is the prevalence of legacy IT systems. These monolithic systems with complex, entangled codebases make modernization difficult. Customers often get stuck with inefficient processes due to these outdated applications, and manual patches only exacerbate the problem. Lisa observes this is why a “checking-the-box” approach to requirements is not enough, organizations need to implement a holistic, product mindset.

Unlike commercial companies that can independently implement user-friendly changes, the federal government faces limitations due to these legacy systems and strict compliance requirements, including those surrounding data privacy and security. That’s why, Lisa notes, only 23% of Americans believe federal services are easy to navigate, indicating a significant need for improvement

Measuring CX Effectiveness 

Measuring the impact of CX improvements is more complex than measuring UX, where metrics like bounce rate and time to task completion are readily available from web analytics and other resources. In the past, insights into customer challenges were often buried in support tickets, making it difficult to establish a baseline for improvement. However, with the rise of artificial intelligence (AI), organizations can tease apart the complex relationships between online and offline activities, paint a clearer picture, and improve customer experience.

The Dawn of Approachable AI 

Shifting the conversation to the role of AI in addressing these challenges, Lisa emphasizes that AI has become increasingly “approachable.”  Modern AI has moved from an abstract concept to a mainstream technology, largely due to advancements like OpenAI. This increased familiarity makes federal customers more open to accepting AI-powered solutions.

AI for Efficiency at Scale

AI presents a remarkable opportunity to achieve efficiency at scale within federal agencies. Instead of replacing humans, AI can help individuals become more efficient by automating manual tasks and allowing them to focus on higher-value work. For instance, developers currently spend a significant amount of time troubleshooting legacy systems; AI can help reduce this well-known “time suck.”

A Blueprint for Modernization

Karsun Solutions offers a potential solution with its ReDuX AI-powered modernization platform. ReDuX creates a blueprint of a legacy system, breaking down the architecture and the behavior of the system’s users. This provides situational awareness and context awareness, allowing various stakeholders to understand the system as a whole. This comprehensive view helps teams devise strategic modernization plans beyond simply “patching holes.” By offering this overarching blueprint, ReDux aims to take the guesswork out of legacy system challenges.

Streamlining Decision-Making with AI

AI, when integrated with platforms like ReDuX, can significantly streamline decision-making and accelerate modernization efforts. By providing a holistic view of complex systems, teams can identify areas for improvement, implement standardized solutions, and measure the impact. AI-powered tools like chatbots and augmented reality can further guide users and help interpret data for UI improvements at scale.

The Future of Efficiency and Enhanced CX 

Lisa concludes by expressing excitement about the future. She envisions increased adaptation of AI-enhanced solutions like ReDuX to modernize legacy systems more efficiently. The goal is to create federal services that are more usable, faster, and ultimately lead to satisfied and joyful customers. The key takeaway is that efficiency, enabled by understanding the big picture and leveraging AI responsibly, will be crucial in transforming federal IT and customer experience.

To learn more about Karsun’s ReDuX modernization platform, visit GoReDuX.AI. To listen to the full podcast, tune in at https://www.theoakmontgroupllc.com/ep-220-how-customer-experience-can-make-or-break-federal-technology-initiatives/

Government agencies facing an increasing mandate to move from legacy mainframe systems. The solution, generative AI. Now, agencies no longer need to fear the tradeoff between migration risk and the opportunity available in the cloud. In this case study featured on the AWS Public Sector Blog, our Karsun experts share their experience accelerating modernization with AI.

This case study features Karsun Solutions’ ReDuX AI powered migration and modernization platform. It offers a compelling approach for enterprises considering mainframe migration. Sharing their experience modernizing legacy applications for one of our government customers, this case study demonstrates what happens when modern AI tools meet modern software development practices. 

Deep Insights Using Amazon Bedrock

ReDuX is designed to tackle typical obstacles in mainframe modernization, such as undocumented business rules, technical complexities, and regulatory compliance. Its approach is inspired by Karsun’s decade and a half modernizing complex enterprise systems for the federal government. ReDuX utilizes generative artificial intelligence (GenAI) powered by Amazon Bedrock to analyze and understand legacy systems. 

Using Bedrock the Karsun team accessed high-performing foundation models from leading AI companies via a single API. Building their ReDuX platform on top of the resources provided by Bedrock, our team created an AI powered toolkit for identifying and mapping the complex business rules and processes embedded within mainframe applications. This facilitates a smoother transition to modern architectures. Further, by providing a structured approach, ReDuX reduces risks associated with legacy system modernization.

Matching AI with Modern Microservices Architecture

In the case study, we share how using our AI powered platform, we enabled our government customer to migrate from monolithic mainframe systems to microservices-based architectures on AWS. This shift enhances scalability, flexibility, and maintainability of applications, aligning with modern IT strategies. 

It also allowed our team to focus on security and privacy. Recognizing the importance of enterprise-grade security and privacy, especially in government and regulated industries, the platform incorporates robust measures to protect sensitive data during and after the migration process. ​

Furthermore, migration to the cloud enables secure-by-design architecture. Using AI powered tools, like those available on the ReDuX AI platform, lets our agency customers access the benefits of the cloud while reducing migration risks. Written in a modern language, it alleviates workforce concerns and eliminates long-term maintenance issues arising from the aging, dwindling population familiar with COBOL and other outdated languages.

By demonstrating a successful implementation of generative advanced AI technologies and cloud services to migrate and modernize legacy systems, this case study from our team offers valuable insights. It presents a potential roadmap for organizations seeking to undertake similar modernization initiatives. Head over to the AWS Public Sector blog for deeper insights on AI-driven modernization and a technical breakdown of our solution.