Over 21,000 people visit U.S. government websites each day. The annual paperwork burden for executive departments and agencies exceeds 9 billion hours. Adopting next-generation user experience practices can address these challenges. By considering the needs of all stakeholders, designing for scale can improve the user experience, reducing paperwork and empowering agencies to meet their mission no matter the changing digital landscape.
In 2021, the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government called on agencies to improve government performance while using proven best practices such as human centered design and service delivery models. We must embed the user experience in the process to meet these requirements as early as possible. It compels us to take a long view. We should take a product oriented mindset that asks not how we can introduce a particular feature or functionality but how the product itself will be used past the completion of a modernization project.
We have applied this approach to modernization projects for our customers in the acquisitions, aviation, and grants management industries. Aligning to industry standards, some of our applications see more than 1 million registered users. Using repeatable processes, we enable User Experience/User Interface (UI/UX) on a massive scale as we modernize complex systems for our agency customers. We collect our best practices, resources, and components into toolkits used by our teams. Now we have assembled our insights into a white paper from our Karsun Innovation Center.
Our new Design for Every Next white paper takes you step by step through this process. From building your data capabilities to effectively analyzing stakeholder needs to creating effective feedback loops. We also share best practices and strategies for leveraging emerging technologies to implement new enhancements quickly. We also share our component-based approach to rapidly iterating and prototyping interfaces. Part of our Digital Transformation Toolkits, our Design Toolkit ensures teams have the resources and expertise to accelerate transformation with a comprehensive view of stakeholder needs and wants. Download the white paper at https://karsun-llc.com/resource/design-for-every-next-2/.
Each quarter we celebrate a special group of individuals at Karsun. These team members, nominated by their collaborators and leaders, embody our core values. Their work represents the values that drive us to deliver quality solutions to our U.S. government customers.
A recent LinkedIn survey found 82% of U.S. workers said it is important that their company’s values align with their personal values. We know core values are important to our team members, which is why we honor our values throughout the year. And it is also the reason we take special care to recognize how excellence, innovation, teamwork, commitment, integrity, and fun all help us deliver exceptional solutions to our government customers.
Excellence
At Karsun, we celebrate excellence in all we do. That includes recognizing team members who go the extra mile to learn or enhance their skills to deliver on a critical project. We also honor team members who take on new projects and responsibilities. We recently recognized a team leader who embodied both of these qualities. He stepped in to perform hands-on work when his team needed additional support. As a result, that team exceeded customer expectations on their project. When we recognize excellence, we honor both the outcome and the initiative, time, and effort required to obtain those results.
Innovation
In addition to our monthly Innovation Town Halls, we also recognize some of our innovators during our quarterly awards ceremony. Every team member at Karsun has access to the Karsun Innovation Center, no matter their role. In one instance, a recent winner was celebrated for her work prototyping a synthetic data solution within a short time frame. This award also promotes work that may otherwise go unacknowledged publicly because it relates to confidential or proprietary projects. We use this opportunity to celebrate the members of our challenge teams that take on additional work beyond their usual duties to support new opportunities.
Teamwork
Our team champions and experts unite to build extraordinary solutions for our government customers. We honor the champions that implement better ways for their teams to work together. One of these team leaders was recognized for updating onboarding, reporting, and standard operating procedures for one of our helpdesk/operations and maintenance (O&M) teams. These major process improvements enhanced the relationship between his team and other teams, and our customers. A team member from our finance team was also recognized for similar process improvements. We celebrated her for not only improving productivity across teams but the way she builds trust and loyalty within her own team as well.
Commitment
We are committed to building modernization solutions that are built to last. That commitment extends from our practice advocates in the Innovation Center to our delivery teams. As part of our organization-wide commitment to this cause, many of our team members pitch in to grow our company in a way that ensures we have knowledgeable experts on every team. Last fall, one of these individuals was recognized for his commitment to ensuring talented team members join Karsun during rapid growth. He dedicated his time to interviewing and was ultimately responsible for multiple new Software Development Engineers in Test (SDET) joining Karsun.
Integrity
We conduct ourselves with honesty and fairness. That means doing the right thing for both our employees and our customers. That also includes acting proactively to ensure we do things the right way every time. We recently recognized a member of our quality assurance team for his management of our Software Process Engineering Group (SPEG). Under his management, that group is responsible for designing and executing quality assurance programs across Karsun teams to ensure we continually meet audit standards and best practices.
Fun
From day one, Karsun celebrated fun as one of our core values. That includes both a commitment to spending meaningful time together through events such as family picnics and team celebrations to ensuring our teams use their time in the way that is most efficient for them. Several of our core value award winners were recognized for going beyond one of the core values described above to improve the culture of their team. Nominations for our awards frequently mention how these stellar individuals improve team morale, bring empathy to their projects and improve the overall experience of working at Karsun.
Our core values inspire us to deliver extraordinary solutions to our government customers. These values are important to us, and we hope they might be important to you. If these stories inspired you to join a team where we honor and recognize strong values, then it is time to Find Your Next at KarsunCareers.com.
The Great Resignation is out, and the Big Stay is in. At least according to a recent report from ADP, which observes many people are opting to stay in their current roles rather than risk an unsteady job market. However, at Karsun, we are still growing and want you to grow with us!
Here growth is about more than moving up (though if that is important to you, we hope you do that too!). It is also about growing your expertise and technical skills in government technology projects. We are an information technology consulting company, but our teams exclusively serve the federal government. If you want to grow your career in public sector IT, there is no better place to be than Karsun.
Grow to Serve the Mission
We support important missions at agencies such as the Federal Aviation Administration (FAA) and the Federal Emergency Management Agency (FEMA). We prioritize training to ensure our support of the mission continues. We proudly recall several examples when our teams persevered, despite external constraints. During the 2019 Government Shutdown, rather than send our teams home, we created a training program focused on developing the skills and tools that would best support our agency customers the moment the work stoppage lifted. Likewise, during the early days of the pandemic, one of our teams not only continued delivery on their current project but due to their expertise in enterprise modernization and grants management systems onboarded a new program to support first responders.
Because our training programs anticipate the needs of our agency customers, we can ensure they meet their missions. And as our customer wins, our teams share in those successes while growing their experience in new technologies and tools. Our Innovation Center has dedicated technical practice areas and experts focused on modernizing Acquisition, Aviation, Grants, and Fleet management systems. These same practice leaders work with our Karsun Academy team to develop tailored training programs to support the needs of our customers and our teams serving them.
Grow with our Industry
In addition to our in-house resources, we also proudly support local industry organizations like the American Council for Technology-Industry Advisory Council (ACT-IAC). In fact, eleven Karsun leaders are ACT-IAC fellows, graduating from one of its exclusive professional development cohorts.
Join our team and not only grow your technical skills but grow your knowledge and experience in public sector IT. In fact, you do not have to be based in the D.C. region to utilize our resources. Karsun hires remote roles nationwide, and all of our team members have access to Karsun Konnect, our virtual portal where they can access the same Innovation Center resources available to our local employees. Many of these tools and courses are designed for remote/asynchronous learning. Visit our Career Development page to learn more about growing with Karsun or apply today at KarsunCareers.com.
NIST 800-63-3 is a set of guidelines published by the National Institute of Standards and Technology (NIST) for digital identity management and authentication. These guidelines provide recommendations for digital identity proofing, authentication protocols, and federation models. NIST 800-63-3 is widely recognized as a valuable resource for organizations looking to improve the security of their digital identity systems and reduce the risk of fraud and identity theft.
It is also essential for government agencies because it works. For instance, state governments using solutions aligned with NIST Identity Assurance Level 2 (IAL2) standards saw a significant decrease in fraudulent COVID-19 unemployment claims. Whether adapting to changing mandates or incorporating industry standards such as NIST 800-63-3, Karsun has a solution to ease the adoption of security best practices during modernization.
The NIST 800-63-Standard
NIST 800-63-3 was released in June 2017. The guidelines were intended to improve online identity verification’s security and usability while addressing new threats and challenges that have emerged in recent years.
The guidelines are organized into three parts:
- Digital Identity Guidelines: Guides establishing digital identity proofing and authentication procedures.
- Authentication and Lifecycle Management Guidelines: Describes implementing and managing identity credentials and authentication.
- Federation and Assertions Guidelines: Provides guidance for federated identity systems and how to use assertions to share identity information between systems.
Since introducing NIST 800-63-3, these standards have become industry best practices for identity management. In addition to NIST 800-63-3 compliance, agencies are prioritizing Zero Trust as a key component of securing the User and App pillar. For example, the FAA’s 2022 AIT annual report states, “[its] network environment now operates within a Zero Trust security model, which requires users to be authenticated, authorized, and continuously validated to be granted access to a network, system, or application.” The agency’s cybersecurity-related improvement activities support the transition to Zero Trust, as well as its implementation of a new multi-factor authentication (MFA) service for users who would like to access the FAA’s network, systems, and applications.
Complementing Secure By Design Architecture
At Karsun, incorporating NIST 800-63-3 standards is part of designing secure digital architecture. Incorporating these guidelines into a secure by design architecture involves creating systems and applications with security considerations at every stage of the development process, from design to deployment.
The guidelines recommend using risk-based authentication (RBA) to assess the risk associated with each access attempt. We design systems and applications with RBA in mind and implement automated risk assessment tools to make real-time decisions about access requests.
Key to our solutions is NIST 800-63-3 adherent identity proofing. This process involves verifying user identities using multiple sources of data. We incorporate these guidelines into the design process to ensure that user identities are verified before granting access. We also consider federation and assertions. We integrate NIST 800-63-3 standards into the design process if the system or application interacts with other systems or applications.
In addition, NIST 800-63-3’s guidelines on digital identity proofing can help organizations implement identity verification procedures consistent with the zero trust principle of “never trust, always verify.” By using a risk-based approach to identity proofing, organizations can better assess the trustworthiness of each user and device and limit access to sensitive data and applications only to those users and devices verified to be trustworthy.
We design systems and applications with secure coding practices in mind and follow best practices for secure coding throughout development. In our implementation, we automated mobile testing via functional testing tools like Appium. We used code scanning and container image scanning tools to identify and mitigate vulnerabilities earlier and address those issues before deployment.
By incorporating NIST 800-63-3 guidelines and a zero trust framework into a secure by design architecture, agencies can develop systems and applications that are secure by default and can better protect sensitive data and resources.
Complexities to Implementing Authentication
While adhering to these standards is essential to building a secure application, it introduces added complexity to modernization projects. The standards specify appropriate authentication approaches based on different risk levels. Each has extensive rules, and the requirements for various authenticators may be overwhelming, unclear, ambiguous, and conflicting. Addressing each of these Authentication Levels across devices effectively can hinder the successful adoption of the security standards.
Identity Reference Framework
To meet this challenge, Karsun introduced an Identity, Credential and Access Management (ICAM) reference implementation. We customized the Keycloack open source tool via a specific Service Provider Interface (SPI) to address the complex NIST authenticator requirements while accelerating the adoption of those standards. Our team began with a risk based assessment, identifying the authentication workflows and their requirements based on risk level.
Next, using Keycloak, we created custom implementations for each workflow. Using these workflows, we created custom templates for new user sign-up forms. We also adapted these custom templates to adhere to US Digital Services (USDS) standards. This approach created a repeatable identify framework we could implement as a plug-in that can be deployed over an open source Keycloak container.
Not only does this approach reduce complexity, but it is also a more secure implementation. It allows the user, when appropriate, to use authentication other than a simple password. When using an authentication type such as FIDO2, the user enters a PIN or uses biometrics to authenticate successfully, then the authenticator uses the key in the device to sign the challenge from the identity provider. Thus the key never leaves the device. Using this highest-level-without-password/passwordless approach was more secure while simultaneously providing a better user experience.
Additionally, by using Keycloak to build our own identity reference framework library, we addressed a common concern with implementing open source tools. Using a template library created a clear separation between Keycloak and our ability to update the plug-in. We designed the library to keep the templates up to date and maintain the application’s security rather than relying on Keycloak itself.
Accelerating Identity and Access Management Adoption
Like many Karsun toolkit components, these identity reference framework resources are available to our team members to use through our InnerSource library. Evolving from an Innovation Center research and development project to a validated implementation, it can now be used as one of our readymade toolkits. All Karsun teams now have access to these vital resources and ensure that our teams can accelerate the implementation of emerging identity and ICAM standards in your agency’s modernization efforts.
Content from this post initially appeared from Pavan Kurkal as part of Karsun’s Monthly Innovation Town Hall series. These events present innovative solutions from our delivery teams across Karsun. Pavan is an engineer with the Karsun Innovation Center specializing in identity and access management.
Governments and corporations alike have adopted fleet electrification as a cornerstone of their plans to curb carbon emissions and head off climate change. As part of a pledge to make the federal government carbon neutral by 2050, an executive order from President Joe Biden targets an all-electric fleet by 2035. That is a fleet of 645,000 vehicles driving a whopping 4.5 billion miles a year.
Electric Fleets: Beyond Environmental Impacts
Among our fleet management projects, Karsun supports the modernization of GSA’s Advanced Fleet Platform. Karsun is proud to participate in this vital work preparing our nation for a changing climate. By using an electric fleet, governments can reduce their carbon footprint and help combat climate change. Electric vehicles also produce fewer pollutants than traditional vehicles, which can lead to improved public health. By reducing air pollution, governments can help prevent respiratory illnesses and other health problems associated with poor air quality. Moreover, electric vehicles can be powered by a variety of sources, including renewable energy sources such as wind and solar power. By using an electric fleet, the government can reduce its reliance on fossil fuels and increase its energy security.
Envisioning the Future: Empowering Local Communities
Fleet electrification is a unique opportunity to provide tangible impacts and community impact while addressing our changing climate. Federal agencies can lead by example and demonstrate their commitment to sustainability by committing to all electric fleets. This can inspire other constituents and localities to follow suit and make similar changes.
As an expert in both fleet management modernization and grants management, Karsun offers a unique opportunity for agencies to lead from the front on these initiatives. Our fleet and grants experts can help agencies modernize their systems to flow down grants to their constituents to accelerate the adoption of electric vehicles and other initiatives. Connect with us to learn more about our Fleet Management solutions or schedule a conversation with one of our enterprise modernization experts.
Spurred by the mounting cyber threats targeting the country, the White House issued an Executive Order mandating agencies enhance and strengthen our nation’s cybersecurity. Hence, government agencies must continuously strengthen their cybersecurity postures when modernizing. Part of that process is the implementation of Zero Trust Architecture (ZTA). As a recent analysis in Nextgov suggests, ZTA structured around a service mesh provides a novel and efficient approach to rapidly implementing cybersecurity in legacy applications. Karsun is at the forefront of delivering these service mesh based solutions.
Zero Trust Architecture
ZTA is a strategic cybersecurity strategy to secure an organization by eliminating implicit trust and continuously validating every stage of digital interaction by verifying people and devices accessing applications, data, and systems.
Based on our extensive experience in modernization, we strongly recommend that any modernization efforts adopt a zero-trust architecture. At the same time, ZTA can be challenging to implement when compounded by the presence of legacy systems and applications that aren’t made for a distributed, cloud-based environment.
An effective way to manage and solve that problem is using a service mesh. A service mesh offers a dedicated domain-agnostic infrastructure layer (abstraction) that you can add to your services for capabilities like observability, traffic management, and security without adding them to your code. While most commonly used for cloud-native capabilities, such as microservices and containers, a service mesh can be the most efficient way to bring legacy systems into the ZTA fold.
Karsun’s Service Mesh Pilot
Our Innovation Center pilots and validates innovative approaches to enterprise modernization through several pathways, including Innovation Weeks, codeathons and delivery-guided pilot programs. In one such pilot program, we introduced a service mesh in a legacy application system. While common for containerized systems, our implementation went one step further, examining the opportunity for ZTA modernization in a non-containerized legacy application. We found a service mesh based approach provides a compelling alternative to lift and shift methods.
Most service mesh solutions are designed to be used in a Kubernetes environment. In our proof of concept, using HashiCorp Consul we built a service mesh for a non-containerized legacy app. Using a service mesh allowed us to adapt the legacy application to meet the identity management requirements of a zero trust environment.
A core ZTA tenant requires us to verify the identity of resources accessing the system. Combining HashiCorp Vault allowed us to integrate with Google OAuth2 for identity and access management. Users and applications authenticated happens before their request reaches servers or containers.
When implementing ZTA, you also should provide the lowest level of privileges possible. In our implementation, the services always start with no trust and no allowed routes. We configured all traffic via policies to ensure only authorized sources get access to the services. We also secured service-to-service communications while controlling outbound communication. With our service mesh, we found we could secure communications between Windows Server hosted applications and Linux based containers operating on Kubernetes through AWS EKS or AWS Elastic Container Service.
Combining these two tenets ensures a bad actor using compromised credentials does not have the attack surface necessary for great damage to the system. A service mesh like that implemented by our pilot team supports the identity and access management necessary for a true ZTA environment. Moreover, it can be used in both containerized and non-containerized environments. It is a powerful option for agencies looking to build ZTA for greenfield development and legacy application modernization.
Our Zero Trust Architecture Service Mesh is a product of the Karsun Innovation Center (KIC). Want to learn more? Check out the new Getting Legacy Systems Up to Speed With Modern Security report from GovLoop.
Excellence in all we do, innovation, teamwork, integrity, commitment, and fun are the core values that guide and inspire us. Throughout our journey, our Karsun Innovation Center (KIC) not only empowers innovative work at Karsun, but also connects our teams, advocates for excellence, and strengthens our commitment to our customers and integrity in our work. Of course, they introduce an element of fun too! 2022 was a year that encapsulated all of these qualities at the KIC. From renewed validation of its quality assurance programs to continuing development for experimenters and innovators at all levels.
The KIC breaks its activities broadly into three components: training through Karsun Academy, research and development, and an employee-centered approach to managing excellence through its Practice Areas. This includes the development of best practices at Karsun and ongoing investment in quality assurance programs. This year Karsun was appraised at CMMI v2.0 Level 5 (DEV). At the time of its assessment, Karsun was among a handful of U.S. companies with the updated v2.0 appraisal. Organizations audited under this new system demonstrated their methodology was optimized using a data-driven approach to development. Karsun’s development toolkit features 25+ health and diagnostic visualizations to help teams improve their practices.
This year the Karsun Academy team announced new study groups, remote workshops, and an evolving set of certification opportunities. It also hosted weekly brown bags. This employee-to-employee format invites team members to share personal experiences on topics from coaching to AI/ML. It also expanded programs for future technology leaders and champions.
Karsun’s internship program added a new cohort this year for high school and early career college students. This junior-level internship class focused on applying emerging technology to real-world problems facing government agencies. These students participated in related codeathons and completed a research project that was presented to Karsun’s senior leadership. Meanwhile, the cohort with more experienced students addressed challenges surrounding personally identifiable information when conducting research. Their work on synthetic data was presented at a company-wide innovation town hall.
Those monthly innovation town halls were also the forum to showcase groundbreaking work from teams across Karsun. Showcased ideas are first submitted to the center’s innovation radar. From there, the research and development unit works in conjunction with delivery teams to prototype, build and test the application of those ideas. Successful implementations are presented monthly, bringing fresh attention to experimenters and builders at Karsun. To date, over 100 ideas have been submitted to the radar for inclusion in this process. This is also the forum where the center announces its Karsun Academy training agenda.
Karsun Practice Areas drive excellence through the establishment of guidelines, industry certifications, and technology partnerships while enabling teamwork and collaboration among employees. In addition to the ongoing development of toolkits and other assets to guide teams toward best practices, the KIC launched new expert tools in the Karsun Konnect workplace app. These help delivery teams solve problems by connecting them with subject matter experts within Karsun. This proactive approach enables collaboration and helps teams not only maintain their commitment to Karsun customers but exceed their expectations.
Through the Innovation Center, teams also accessed industry thought leaders. The center kicked off its Expert Talks series this year. This interactive session brings in external experts on topics like cybersecurity or AI/ML. Practice advocates and leaders also brought new resources into Karsun teams. Senior Director and Data Practice Lead Srikanath Devarajan continued his ongoing blog series on topics including scoping AI/Ml projects and understanding data mesh. Meanwhile, Karsun experts returned to conferences this year and took the stage for panels ranging from procurement innovation to human centered design.
Through the KIC excellence and innovation go hand and hand. Entering 2023, the center held its first town hall. Presenters previewed new approaches to microservices and user interfaces and introduced a new brown bag and workshop series. Join us in 2023 to discover what’s next from the Karsun Innovation Center.
Like Peloton bikes and sourdough starters, the pandemic-influenced remote work era might be coming to an end according to a recent Workforce Report from LinkedIn. The report tracked, among other topics, the ongoing conversation around return-to-office initiatives. Using data from LinkedIn’s Economic Graph team, the report found employers’ paid remote work posting dropped from 20% in March 2022 to just 14% in November.
While enforcing a hybrid schedule with a required number of days in the office per week or month increasingly becomes popular for some employers, we found our flexible approach allows our team members to select the workspace format that’s best for them while creating tangible benefits to our organization. Most roles at Karsun enable our team members to work either entirely remotely or in a hybrid approach if based near our Washington, D.C. region headquarters. This is enabled in part by Karsun’s consistent, ongoing commitment to building digital and in-person workspaces that support collaboration, experimentation, and innovation.
Karsun supports experimentation and collaboration no matter the location. Prior to the pandemic, our Innovation Center launched an online innovation radar where an employee, regardless of whether they were part of a remote or in-person team, could submit an idea for our in-house R&D team to build, test, and validate. Each month these prototypes were demoed at Innovation Town Halls, featuring presenters from across the organization. After we moved to a work-from-home format during the pandemic, we transitioned these to virtual town halls. We embraced this opportunity to record our town halls, building a library promoting ongoing innovation at Karsun.
Our new flexible workplace helped us grow in other ways. Karsun Academy, our professional development program, offered more recorded training, hosted virtual certification study groups, and increased our virtual lending library. Our employees’ skills and certifications grew even as the majority of us remained remote.
The report mentions the loss of tribal knowledge as a potential drawback to remote work. Nevertheless, we grew our open-source InnerSource Library, creating 35+ reusable assets for our team. At the same time, our Practice Advocates added new resources for delivery teams to connect with subject matter experts, research solutions, and hone best practices. We found our flexible, employee-first mindset helped us scale our enterprise and helped our teams grow with Karsun.
We also recognize connections outside of work encourage us to grow as a team. Virtual happy hours, fitness classes, and other employee groups continue even as we reopened our offices. Coffee with Leadership, a popular program where our co-founders chat with and get recommendations from small groups of employees, continues in a remote format. Our Herndon, Virginia offices also have the same pre-pandemic social spaces where teams can connect to play foosball, work out, brainstorm, or host a professional meetup. In this way, our teams connect in the way that works best for them.
When we celebrated our 10th anniversary at the end of 2019 and shortly before the pandemic, we reaffirmed our commitment to an employee-centric workplace. For us, that includes building flexible environments where our team members thrive. We’re proud to create a space where our teams can work together, create innovative solutions that transform government, and Do Extraordinary. These teams are still growing and imagining the future together. We are currently hiring for remote and hybrid roles at KarsunCareers.com.
With its eighth Inc. 5000 award this year, Karsun claims more than a decade of continuous, award-winning revenue growth. But financial stability is not the only space where it demonstrates excellence. It has received repeated awards for culture, outlook, and leadership. Together, these awards demonstrate Karsun continues to be the premier enterprise modernization company. A place where its modern software development, cloud solutions, and data solutions teams defy assumptions and do extraordinary.
In addition to its Inc. 5000 award, it received other recognition from other organizations for growth. Reflecting its ongoing role as an industry and regional leader, it also won its fourth Northern Virginia Technology Council Tech 100 award. Additionally, the USPAACC honored Co-Founders Kartik Mecheri and Sundar Vaidyanathan with its Fast 50 award, which recognizes the leaders of the fastest-growing Asian American businesses.
Award-Winning Culture
To supplement this ongoing growth, Karsun continually invests in the employee experience. This year new investments included its first-ever Chief People Officer, updated recognition programs, and a renewed commitment to building an employee-centric, flexible work environment. As a result, it picked up national and regional awards for culture.
It kicked off the year with its second Best Company Outlook award from Comparably.com. The employer rating site awards Best Company awards to the small and medium sized companies with the highest rankings from employee reviews. Karsun also won its first Best Perks and Benefits award from Comparably.
The regions with the largest portion of its workforce also honored Karsun as a local leader. In the spring, it was named a Best Company in Washington, D.C by Comparably. Based in nearby Herndon, Virginia, its headquarters reopened for hybrid teams in March 2022. Karsun saw the return of its hybrid innovation town halls, expert talks, all hands and other collaborative activities this year from that location. Meanwhile, based on an independent survey of its Oklahoma City based team, Karsun was also named a Top Workplace by the Oklahoman.
Karsun remains committed to strengthening its employee experience. It anticipates further growth among its teams throughout 2023 and continues nationwide hiring. Most roles are remote, with the option for hybrid in select locations. Interested applicants may view open roles at KarsunCareers.com.
Karsun’s internship program returned this year, adding a second cohort for exceptional high school and early college STEM students. These two cohorts took the next steps in preparing for their future careers with this program that embeds interns inside the Karsun Innovation Center. The summer programs invited students to imagine the future of government, complete technical certifications, dive into AI/ML and collaborate with experts.
Nurturing Future Technology Leaders
Here careers grow as Karsun grows. This year that included an expansion to our intern program, enabling that experience to start earlier for high school and college students in their freshman and sophomore years of college. These Student Interns also worked directly with the Karsun Innovation Center and were mentored by previous graduates of the intern program.
A key focus of the program was imaging the future of technology in government. Working in pairs, our Student Interns picked project topics ranging from digital twins to robotic process automation (RPA). The interns researched these technologies throughout their ten-week program submitting a research paper and presentation at the end of the course.
The intern track for advanced college students, recent grads and graduate students also offered opportunities to work with mentors while building their technical skills. These interns were assigned mentors from one of the KIC Practice Areas. These experts from the Development, Lean, DevSecOps, Data and Solution Practices helped these interns assess and select programs from our Karsun Academy professional development courses. As a result, several members of the class ended their internship with AWS certifications and other credentials.
“Karsun encourages and supports its workers in obtaining cloud certification in Amazon Web Services for the advancement of their careers is another thing I admire.” – Mayank Tamakuwala
Building with Karsun Innovators
In addition to their research projects, the Student Interns worked in teams on two challenge projects. In one project, they developed a prototype to solve a hypothetical challenge for federal government agencies. The second challenge was a code-a-thon designed to demonstrate the application of data science concepts. In this challenge, the teams applied a digital twin to determine if different images contained pictures of a collapsed lung.
The more experienced interns, worked on real projects under development in the Innovation Center’s R&D unit. Their data science project focused on building a synthetic data platform to improve the security of PII in data modeling. This project culminated with the synthetic data team presenting their findings at an organization-wide Innovation Townhall.
Some members of the intern program also worked with Karsun’s internal digital workplace team. They assisted with the Karsun Kollaborate project. This initiative examines new ways Karsun team members can connect and collaborate outside of their current delivery teams. Some of these projects were also data focused, using tools like Google Data Studio to improve operational efficiency at Karsun. This was also an opportunity to try low-code/no-code development with to add enhancements to the digital workplace experience.
Collaborating and Presenting to Colleagues
They also participated in Show Don’t Tell sessions, a cornerstone of the internship program. In these weekly meetings, attended by Karsun team members throughout the innovation center, interns demoed and presented their accomplishments. This is also an opportunity to receive feedback from other units in the KIC outside of their practice mentors. At the final Show Don’t Tell event, both groups of interns demoed their projects and presented results from their government technology research projects to Karsun leaders.
“I always felt like my opinion was respected at meetings, even in a room full of people that were far more experienced than me. I also had a great time working with the team, everyone was so willing to help each other and it felt like a comfortable, collaborative environment.” – Akhilesh Varanasi
“I enjoyed the biweekly ‘Show, Don’t Tell’ meetings where I learned about other ongoing projects at KIC. I was introduced to new ideas and tools.” – Sanjana M Moodbagil
Our advanced Summer Interns earned professional certifications, imagined new uses for synthetic data and created tools by Karsun Teams. Meanwhile, our Student Interns experimented with the application of AI/ML, development and other technical concepts as they celebrated innovation while bringing visibility to these future leaders and experts. Through the Karsun Innovation Center, Karsun Academy and other resources, we empower our teams to find their next opportunity to grow at any stage in their education or career.