Every day over 21,000 people use U.S. government websites. Given this, incorporating the needs of millions of users while modernizing on a large scale can be daunting. Karsun Solutions President Terry Miller joins John Gilroy and the Federal Tech Podcast to share how a product mindset combined with Karsun’s Digital Transformation toolkits enable agencies to meet their mission while meeting the expectations of its users.
The Product Mindset
In the interview, Miller describes how legacy application modernization can get bogged down by a focus on adding functionality over a focus on the product as a whole. He notes by taking a product mindset, technology teams instead consider the purpose of the product and what it is supposed to do for its users. This goes beyond adding features or modernizing to meet new requirements. Instead, product mindset oriented modernization considers the long-term vision for the product. It involves stakeholders from the beginning to ensure their vision is part of the collective vision. This includes adopting feedback loops, like those used in human centered design, to ensure consistent input from the beginning.
Toolkits Accelerate Transformation
Miller explained the second part of Karsun’s approach to design at scale is its Digital Transformation Toolkits. These resources and playbooks accelerate transformation as Karsun begins its modernization process. For example, the Digital Transformation Design Toolkit uses a system of 40 different components enabling our developers to quickly create U.S. Web Design System (USWDS) standards compliant interfaces. This allows rapid interaction from prototype to production while engaging the frequent feedback cycle needed for product mindset development. Miller mentions Karsun’s new Design for Every Next whitepaper dives deeper into this relationship. Produced by the Karsun Innovation Center, the paper examines user experience throughout the modernization process.
The podcast is out now. Tune in to the Federal Tech Podcast on Apple Podcasts, Spotify, or at https://www.theoakmontgroupllc.com/ep-73-how-to-build-federal-systems-for-scale-and-resilience/.