ACT-IAC Releases Robotic Process Automation Playbook

The American Council for Technology and Industry Advisory Council (ACT-IAC) announced the release of the first volume of its Intelligent Automation Playbook. This playbook is designed for agencies considering Robotic Process Automation (RPA), running pilots or accelerating deployment. By automating administrative tasks RPA may also address the shrinking federal workforce and decreasing budgets.

The President’s Management Agenda, Cross-Agency Priority Goal 6 encourages shifting from low-value to high-value work. This imperative challenges agencies to find efficient solutions for administrative processes. These include tasks like data entry, completing forms using information read in a document and extracting then processing data. In addition to improving efficiency, accuracy, auditability and compliance, RPA adoption should reduce cycle time and increase citizen and employee satisfaction.

The playbook addresses implementation from organizational readiness through operating and maturing RPA. The playbook was preceded by the Intelligent Automation Primer, released in January 2019. This is suggested reading for those unfamiliar with intelligent automation and RPA.

The playbook and primer were developed by ACT-IAC’s Intelligent Automation Working Group. Manish Bhatia, from Karsun Solutions Cloud Practice, is a member of the working group. In May he shared his thoughts on the solutions demonstrated at ACT-IAC’s Igniting Innovation event.

Karsun Solutions supports ACT-IAC’s professional development and working group programs. ACT-IAC programs build relationships between government and industry. Like many Karsun team members, Manish is deeply connecting to the IT contracting industry through ACT-IAC. In March, Karsun Solutions spotlighted his involvement in these emerging technology communities.

The federal IT modernization experts, Karsun Solutions enables enterprise transformation for its government customers including Modern Software Development, Cloud, and Advanced Analytics solutions. The Department of Homeland Security, Federal Aviation Administration and General Services Administration are among the firm’s current customers. They are an established firm, with a DCAA Approved Accounting System, AWS Government Competency, and CMMI Level 5 – DEV appraisal, as well as ISO 9001, ISO 20000, and ISO 27001 certifications.

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